Virtual Waiting Room FAQ

• Can I lose my place in line?

  No.

  Once you have entered the Virtual Waiting Room, you will retain your place in line, even if your phone goes to sleep, you lose your internet connection, or you close the Virtual Waiting Room page. When you return to the page, you will see your updated progress in the line.

• Does another user have to log out of the site for a new visitor to be released from the Waiting Room?

  No.

  The Waiting Room is managed solely by metering the inbound site traffic to ensure the number of new users accessing the site/minute remains within the site’s performance thresholds. Long-running, abandoned and logged-out sessions do not impact the rate at which new customers are released from the Waiting Room.

• How does the Waiting Room determine my spot in line?

  If you visit the registration site before 7 a.m., you will receive a random spot in line when registration begins at 7 a.m.

  If you visit site after registration has begun, you will receive the next available spot in line.

• I received a timeout error on the Waiting Room page. What do I do?

  Don’t worry, you haven’t lost your spot in line.

  A timeout error indicates an attempt to redirect you to the registration site failed due to connectivity.

  To address this:

  • Try refreshing the page in your browser
  • If a browser refresh doesn’t work, check your internet connectivity

• If I logged in to the registration site with my household account, will I still be logged in when released from the Waiting Room?

  Yes.

  Our site will retain your page and login status while you are in the Waiting Room. Your Household will log out only if you access the registration site from a secondary device or browser that was released from the Waiting Room before your current session.

• Once it’s my turn, if I leave the registration site and come back, will I have to wait again?

  No.

  Your Waiting Room number is device/browser specific. Once you are on the registration site, you may leave the site and return without needing to wait in line again.

• What happens if I try to access the registration site from multiple devices and/or internet browsers?

  Waiting Room numbers are device/browser specific. As such, each device or internet browser used to access the site receives its own Waiting Room number.

  Note: Once released from the Waiting Room to begin registration, a household can only open one active session at a time.

  Subsequent logins by the same household on an alternate device/browser will take over and replace any of that household’s previous active sessions.

  
  

• What happens when it is my turn?

  If your Waiting Room page is open when it’s your turn to register, you will automatically be redirected to the registration site.

  If your Waiting Room page is not open when it is your turn to register, when you return to the site a popup will notify you of your turn and confirm that you want to proceed to the registration site.

• When it’s my turn, how long do I have to complete my registration?

  Once it is your turn to register, you may browse the site and register at your own pace.

  There is no time limit for completing your registration.

• Why am I waiting?

  The site is experiencing high user volume.

  Our software provider has implemented the Virtual Waiting Room to ensure that user volume does not exceed the site’s ability to provide a responsive registration experience for our customers.